PSP Homes Sales & Lettings
Privacy Notice
Last updated: September 2026
1. About this Privacy Notice
PSP Homes Sales & Lettings (“PSP Homes”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly and securely.
This Privacy Notice explains how we collect, use, store and protect personal information when you interact with PSP Homes.
This may include when you:
- visit or use our website;
- contact us by telephone, email, online enquiry forms or in person;
- register with us as a buyer, seller, landlord or tenant;
- request a property valuation;
- enquire about or view a property;
- buy or sell a property through us;
- rent a property or use our lettings services;
- provide information as part of a referencing or verification process; or
- otherwise communicate or do business with us.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and, where applicable.
2. Who are we?
For the purposes of applicable data protection legislation, PSP Homes Sales & Lettings is responsible for deciding how and why your personal information is processed in connection with the services we provide.
If you have any questions about this Privacy Notice or how we handle your personal information, please contact us:
PSP Homes Sales & Lettings
Address: 3 Muster Green, Haywards Heath, RH16 4AP & 54 Church Road, Burgess Hill, RH15 9AE
Email: midsussex@psphomes.co.uk – lettingshh@psphomes.co.uk
Telephone: 01444 416999 – 01444 250999
Website: psphomes.co.uk
3. What personal information do we collect?
The information we collect depends on how you interact with us and the services you use.
Personal and contact information
This may include:
- name;
- postal address;
- email address;
- telephone number;
- date of birth;
- correspondence details; and
- information needed to verify your identity.
Property and transaction information
If you are a buyer, seller, landlord or tenant, we may collect information relating to:
- the property you own, are selling, buying or renting;
- property requirements and preferences;
- property viewings and appointments;
- offers and negotiations;
- sales and purchase transactions;
- tenancy arrangements;
- landlord and tenant information; and
- communications relating to the property or transaction.
Financial and referencing information
Where necessary for a sale, purchase or tenancy, we may process information such as:
- employment details;
- income;
- affordability information;
- financial information;
- previous landlord or tenancy information;
- references;
- credit-related information; and
- information required to assess an application.
Identification and compliance information
Depending on the service and our legal obligations, we may collect:
- passport or other identification documents;
- proof of address;
- Right to Rent information;
- information required for anti-money laundering checks;
- identity verification information; and
- information required for fraud prevention or other compliance checks.
Some of this information may be provided to specialist third-party providers where necessary to complete the relevant checks.
Website and technical information
When you use our website, we may collect certain technical information automatically, including:
- IP address;
- browser and device information;
- pages visited;
- website usage information;
- information about how you interact with our website; and
- cookie and similar technology information.
Please see our Cookie Policy for further information.
Marketing information
We may record your marketing preferences, including:
- whether you wish to receive marketing communications;
- the type of properties or services you are interested in; and
- your communication preferences.
4. Where do we obtain personal information from?
We may collect information directly from you, or receive it from other sources.
These sources may include:
- you, when you contact us or register with us;
- our website and online forms;
- property portals and platforms;
- landlords, tenants, buyers or sellers;
- solicitors and conveyancers;
- mortgage brokers or financial advisers;
- referencing and verification providers;
- other professional advisers;
- publicly available sources; and
- other organisations involved in a property transaction.
Where we obtain personal information from another source, we will handle it in accordance with applicable data protection requirements.
Where required, we will provide you with information about the source from which we obtained your personal information.
5. How do we use your personal information?
We use personal information only where we have a lawful reason to do so.
Depending on your relationship with PSP Homes, we may use your information to:
Provide our property services
This includes:
- arranging valuations;
- arranging property viewings;
- marketing properties;
- communicating with potential buyers and tenants;
- negotiating offers;
- progressing sales and purchases;
- managing lettings and tenancies;
- communicating with landlords, tenants, buyers and sellers; and
- providing other services that you have requested from us.
Carry out referencing and verification
Where relevant, we may use your information to:
- verify your identity;
- complete tenant referencing;
- assess affordability;
- obtain references;
- carry out Right to Rent checks;
- carry out anti-money laundering checks;
- assist with fraud prevention; and
- meet other legal or regulatory requirements.
Manage our relationship with you
We may use your information to:
- respond to enquiries;
- arrange appointments;
- provide updates;
- maintain accurate records;
- deal with complaints;
- provide customer service; and
- administer our relationship with you.
Meet legal and regulatory obligations
We may need to process personal information to comply with legal and regulatory requirements, including those relating to:
- anti-money laundering;
- Right to Rent;
- fraud prevention;
- financial and accounting records;
- property and tenancy requirements;
- legal claims and disputes; and
- requests from regulators, government bodies or law enforcement agencies.
Improve our services
We may use information to understand how our services and website are used and to improve our customer experience, systems and processes.
6. Our lawful bases for processing
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following:
Contract
We may process your information where it is necessary to enter into or perform a contract or provide services you have requested.
For example, this may apply when providing estate agency, lettings or property management services.
Legal obligation
We may process information where we are required to do so by law.
Legitimate interests
We may process information where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms.
Our legitimate interests may include operating our business, providing and improving our services, communicating with customers, managing properties and transactions, preventing fraud and maintaining appropriate business records.
Consent
In some circumstances, we may ask for your consent before using your information.
Where we rely on consent, you can withdraw that consent at any time.
Withdrawal of consent does not affect processing that took place before the consent was withdrawn.
7. Who do we share personal information with?
We do not sell your personal information.
We may share relevant information with third parties where this is necessary to provide our services, meet legal obligations or operate our business.
Depending on the circumstances, this may include:
- buyers and sellers;
- landlords and tenants;
- solicitors and conveyancers;
- mortgage brokers and financial advisers;
- referencing providers;
- identity verification providers;
- anti-money laundering and compliance providers;
- tenancy deposit providers;
- contractors and maintenance providers;
- IT and software providers;
- website and hosting providers;
- professional advisers;
- insurers;
- regulators and government bodies; and
- law enforcement agencies where required or permitted by law.
We aim to ensure that information shared with third parties is relevant and limited to what is reasonably necessary for the particular purpose.
8. Our main third-party service providers
PSP Homes uses specialist software and service providers to help us provide our sales and lettings services.
Our current principal providers include:
Goodlord
We use Goodlord in connection with our lettings services.
Depending on the service being provided, relevant personal information may be processed through Goodlord for purposes such as referencing, tenancy administration and other lettings-related activities.
Alto
We use Alto as part of our estate agency and property management systems.
Relevant information about customers, properties, transactions, landlords, tenants, buyers and sellers may be recorded and managed within the system where necessary to provide our services.
Mydeposits
Where applicable, we use mydeposits in connection with tenancy deposit protection and administration.
Relevant landlord, tenant and tenancy information may be provided where necessary to register and administer a tenancy deposit.
Veriphy
We use Veriphy for relevant identity verification, anti-money laundering and compliance checks.
Where such checks are required, relevant personal information may be provided to Veriphy for the purpose of carrying out the applicable verification or compliance checks.
Other providers
We may also use additional service providers from time to time where necessary to provide our services or operate our business.
Before sharing personal information, we consider the purpose for which the information is required and the appropriate data protection arrangements.
Where a third party acts as our processor, we will have appropriate contractual arrangements in place as required by applicable data protection legislation. The ICO states that where a controller uses a processor, a written contract or other legal arrangement is required.
9. Sharing information with landlords, tenants, buyers and sellers
Property transactions often require relevant information to be shared between the parties involved.
For example, depending on the circumstances, we may need to share appropriate information between landlords, tenants, buyers, sellers, solicitors, mortgage advisers or other professionals involved in a transaction.
We will only share information where there is a lawful reason to do so and where the information is relevant to the purpose for which it is being shared.
10. International transfers
Some of the organisations we use may store or process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place.
11. How do we protect your information?
We take appropriate technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- inappropriate disclosure; and
- destruction.
Access to personal information is restricted to people who have a legitimate business reason to access it.
We also expect relevant third-party providers who process personal information on our behalf to maintain appropriate security measures.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
12. How long do we keep personal information?
We do not keep personal information for longer than is reasonably necessary.
The period for which information is retained depends on the type of information, the service provided and our legal, regulatory, contractual and business requirements.
Factors we consider include:
- the length of our relationship with you;
- legal and regulatory requirements;
- accounting and record-keeping obligations;
- whether the information is required for an ongoing transaction;
- whether there is a legitimate reason to retain it;
- whether it may be required to deal with complaints or disputes; and
- whether it may be required to establish, exercise or defend legal claims.
When information is no longer required, we will take appropriate steps to securely delete or dispose of it.
13. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law.
These may include the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain types of processing;
- request the transfer of certain information to another organisation;
- withdraw consent where processing is based on consent; and
- complain to the Information Commissioner’s Office.
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise one of your rights, please contact us using the details in this Privacy Notice.
We may need to verify your identity before dealing with your request.
14. Marketing communications
We may contact you about properties, services or other information that we believe may be relevant to you.
We will only send electronic marketing communications where we have a lawful basis to do so under applicable data protection and electronic marketing laws.
You can opt out of marketing communications at any time.
You can normally do this by using the unsubscribe option in our emails or by contacting us directly.
Opting out of marketing will not affect communications that are necessary for an existing property transaction, tenancy, contract or other service.
15. Cookies
Our website uses cookies and similar technologies.
Cookies may be used for purposes such as:
- website functionality;
- remembering preferences;
- understanding how visitors use our website;
- website analytics; and
- measuring or improving marketing activity.
Please see our separate Cookie Policy for information about the cookies we use and how you can manage your preferences.
16. Links to other websites
Our website may contain links to websites operated by other organisations.
Once you leave our website, we are not responsible for the privacy practices, security or content of those websites.
We recommend that you read the privacy notice of any external website before providing personal information.
17. Automated decision-making and profiling
Where relevant, some third-party services we use may carry out automated checks or assessments as part of referencing, identity verification, fraud prevention or compliance processes.
Where applicable data protection law gives you rights in relation to solely automated decisions that have legal or similarly significant effects, we will provide the information and safeguards required by law.
18. Complaints
If you have concerns about the way PSP Homes has handled your personal information, please contact us in the first instance.
We will investigate your concern and try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
19. Changes to this Privacy Notice
We may update this Privacy Notice from time to time.
This may be necessary when our services, systems, suppliers or data processing activities change, or where there are changes to applicable legislation or regulatory guidance.
The latest version will be published on our website and will show the date it was last updated.
We recommend checking this page periodically.
Contact PSP Homes
If you have any questions about this Privacy Notice or how we use your personal information, please contact:
PSP Homes Sales & Lettings
Address: 3 Muster Green, Haywards Heath, RH16 4AP & 54 Church Road, Burgess Hill, RH15 9AE
Email: midsussex@psphomes.co.uk – lettingshh@psphomes.co.uk
Telephone: 01444 416999 – 01444 250999
Website: psphomes.co.uk
